FAQ
Answers to common questions about Valkorqen products, orders, delivery, and returns
Who operates Valkorqen?
Valkorqenβ’ is owned and operated by Shenzhen Xingtu Youxuan Technology Co., Ltd., which is the seller of record for purchases made through the Valkorqen online store.
Where do orders ship from?
Orders are fulfilled from mainland China. The shipment origin shown in carrier tracking may vary by the assigned fulfillment facility.
How long does order processing take?
Orders are normally prepared within 1β3 business days after payment is confirmed. Business days exclude weekends and public holidays in China.
How long does delivery take?
Standard delivery normally takes 7β12 business days after dispatch. This estimate does not include the 1β3-business-day processing period or customs delays outside our direct control.
How much is shipping?
Standard shipping is free on all orders. If an optional expedited method is offered, its price and estimated delivery time will be displayed at checkout.
How can I track my order?
We email a shipping confirmation and tracking number after dispatch. Tracking may take up to 48 hours to show the first carrier scan.
What should I do if tracking has not moved?
If tracking shows no movement for 7 consecutive days, or the order has not arrived by the 15th business day after dispatch, email service@valkorqen.com. We will investigate with the carrier and provide an appropriate resolution.
Can I change or cancel an order?
Email service@valkorqen.com within 6 hours after placing the order. We will try to help, but a change or cancellation is not guaranteed after fulfillment begins. Once dispatched, the order must follow the return process.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal. Available methods are shown at checkout.
Do you store my full card number?
No. Card payments are handled by authorized payment processors. Valkorqen does not receive or store your complete card number or card security code.
Can I return an item?
Eligible items may be returned within 30 calendar days after delivery. Items must be unused, unworn, undamaged, and returned with their original packaging and proof of purchase.
Can earrings be returned?
For hygiene reasons, earrings and other pierced jewelry cannot be returned after the hygiene seal is opened or the item has been tried on, unless the item is defective, damaged on arrival, or incorrect.
Who pays return shipping?
For a change-of-mind return, the customer pays return shipping. If an item is defective, damaged on arrival, or incorrect, Valkorqen pays the approved return or replacement cost.
When will I receive my refund?
After an authorized return is received and inspected, an approved refund is issued to the original payment method within 5β10 business days. Your bank or payment provider may need additional time to post the credit.
How should I care for my jewelry?
Keep jewelry away from water, perfume, lotions, hairspray, and harsh chemicals. Wipe it with a soft, dry cloth after wear and store each piece separately in a cool, dry place.