Shipping Policy
Effective date: September 16, 2026
1. Order Processing
Orders are normally processed within 1β3 business days after payment confirmation. Business days are Monday through Friday and exclude public holidays in China. Orders placed on weekends or public holidays begin processing on the next business day. We may contact you if payment, stock, or address information requires verification.
2. Shipping Origin
Orders are fulfilled from mainland China. The specific origin facility may vary according to inventory and destination, and the carrier tracking page will show the route assigned to the shipment.
3. Shipping Cost
Standard shipping is free on all orders. If an optional expedited service is available, its charge and estimated delivery time will be shown at checkout before payment.
4. Estimated Delivery Time
Standard delivery normally takes 7β12 business days after dispatch. This estimate is separate from the 1β3-business-day processing period. Delivery may take longer because of customs inspection, severe weather, carrier disruption, peak-season volume, an inaccessible destination, or an incorrect address. When we become aware of a material delay, we will provide an update and, where required, offer the option to accept the revised delivery date or cancel for a refund.
5. Tracking
A shipping confirmation email containing the tracking number is sent after dispatch. Tracking may take up to 48 hours to display the first carrier scan. Customers are responsible for reviewing the delivery address in the order confirmation and monitoring tracking after dispatch.
6. Address Changes and Failed Delivery
To request an address correction, email service@valkorqen.com within 6 hours after placing the order. We will try to assist, but a change is not guaranteed after fulfillment begins. If delivery fails because the address supplied at checkout was incomplete or incorrect, or because the recipient did not collect the parcel after carrier notice, the customer may be responsible for the actual reshipping cost. We will not charge reshipping when the failure resulted from our error or the carrierβs error.
7. Customs, Duties, and Taxes
International shipments may be subject to import duty, tax, brokerage, or customs charges imposed by the destination country. Unless checkout expressly states that these charges are included, they are the recipientβs responsibility and are not collected by Valkorqen. We cannot declare an order as a gift or state an inaccurate value on customs documents.
8. Delayed, Stalled, or Missing Shipments
If tracking shows no movement for 7 consecutive days, or your order has not arrived by the 15th business day after dispatch, contact service@valkorqen.com with the order number. We will open an investigation with the carrier. If the shipment is confirmed lost, or the investigation does not establish delivery within a reasonable period, we will offer a replacement at no additional charge or a refund to the original payment method. Carrier delays do not eliminate our responsibility to provide a reasonable resolution.
9. Delivered but Not Located
If tracking shows delivered but you cannot find the parcel, check the delivery location, household members, building reception, neighbors, and any carrier notice. Contact us within 7 calendar days after the delivery scan if the parcel remains missing. We will review the delivery evidence and assist with the carrier investigation. The available resolution will depend on the investigation and applicable consumer law.
10. Damaged or Incorrect Delivery
Report a damaged, defective, or incorrect item within 7 calendar days after delivery by emailing service@valkorqen.com. Include the order number and clear photographs of the item, packaging, and shipping label. If the claim is verified, we will provide a replacement or refund at no additional cost, including approved return shipping when a return is required.
11. Contact
Shipping questions may be sent to service@valkorqen.com or made by telephone at +86 178 9644 7176. Support hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. China Standard Time.